delivery delivery

RETURNS policy

We hope you are happy with your purchase, however if you decide to return any item(s) you have 30 days to do so. 

Here's a step-by-step guide: 

* Navigate to  https://returns.reveni.io/luke1977 

*Here you will see 2 steps. Input your order number. This can be found in your confirmation email, or on your Order Packing Sheet included in your parcel. Enter the email address used to place your order. 

*Choose to either return or exchange them.  

*Select the product(s) you would like to return. 

*Let us know the reason for your return or exchange. If prompted, please leave a note so that we address any ongoing issues. 

*Choose your refund method. For more information on these options, please see below 

*Complete your request. 


Please include your Returns Slip or Packing sheet within your returns parcel. If you no longer have this, you will need to fill in a Returns Form (See below). 

We offer FREE shipping on all UK exchanges. UK returns for refund are charged at £3.

We are working on improving our returns service for our international customers.

If your item has arrived faulty or damaged, please reach out to our team via email returns@luke1977.com before processing your return, and we'll get back to you as soon as possible.

Instant refunds. This means that you will be refunded as soon as your request is processed, rather than having to wait for the goods to arrive and be processed. 

Instant Exchanges. If your item is the incorrect size, your new item will be sent out straight away before you send off your unwanted item, so you won’t have to wait to get the right item.

Items bought between 1st October 2024 and 24th December 2024 can be returned through our online portal up until 24th January 2025 for a refund or exchange.

More info 

Items must be returned in their original condition. This means the item/s is re-saleable with tags still attached (not cut or re-attached) and no physical marks/smells on the garment. Failing this will result in the item being returned back to you. We also recommend not to wear aftershave while trying products on. 

Discounted items where you applied a code at checkout are eligible for the full 30-day returns policy as normal. 

Items purchased as part of an offer, for instance, “buy 2 get 1 free” or “buy 3 or more t-shirts to get 25% off” must be returned in full to be eligible for a full refund. 

Refunds for items purchased through a Gift Card will be processed back to the gift card code to be used again. 

We are always here to answer any questions regarding our products or your purchase. If you have any further questions regarding your order please contact us by email, orders@luke1977.com 

If you are returning a part of your order that takes you below the threshold for the free gift you have received. You will be charged for this item. 

 

Returns Form 

If you need access to a returns slip to fill out, you can find this here 


Reveni terms and conditions are here: Terms and conditions - UK residents (reveni.com) 

Frequently asked questions

If you are returning your item for an exchange this is FREE. Any returns for a refund would cost £3.00 through our return portal. We are looking into similar solutions for our international customers.

Items purchased via our website can not be returned in store.

If there is an issue with your order, please e-mail us at returns@luke1977.com quoting your order reference number along with details of the issue.

If you have received a product with a fault, please contact us at returns@luke1977.com quoting your order reference number along with details and photos of the issue.

If you are returning part of your order that takes you below the threshold for the free gift you have received. You will be charged for this item.

No, your refund will be processed back to your voucher.

In order for us to process your refund, please return both promotional items 

Items bought between 1st October 2024 and 24th December 2024 can be returned through our online portal up until 24th January 2025 for a refund or exchange.

In Store Returns Policy

At Luke we always aim to provide excellent customer service and 100% customer satisfaction. In the event you are unhappy with your purchase, you are welcome to an exchange or credit note.  A credit note can only be given and used in the original store you made the purchase. Products must be returned unworn and with proof of purchase within 28 days an exchange or refund will be given on any faulty items in accordance with your statutory rights.

 

PLEASE NOTE

Products purchased in outlets can only be exchanged in outlets. Products purchased in full price stores can only be exchanged in full price stores. Returns Policy excludes Franchise and concessions.